FAQ
Frequently Asked Questions
What is Virgin Hair?
Virgin hair means the hair is chemical–free, unprocessed, natural 100% human hair.
What does remy mean?
Remy or Cuticle Hair means the hair has healthy, intact cuticles which are all aligned in the same direction from the root to the tip. This ensures the hair is tangle-free. Usually, remy hair is single cut ponytail directly from a one donor’s head per one bundle. Remy hair will be high quality hair that can last for many installs and various styles.
How many packs will I need?
For a partial weave (where there is much natural hair left out) or lengths 12”-16” it is recommended at least 2 bundles. For a full weave, 18” or longer, we recommend at least 3-4 bundles. A general rule of thumb is the longer the hair length the shorter the track of hair will be. Also, keep in mind the hairstyle and ounces per bundle determine the amount of hair you may need.
Is my hair true to length?
Yes, hair is measured from weft to tip. For wavy or curly hair, the hair is measured using the pulled/stretched method.
Hair length depends on the texture you choose. Straight human hair naturally is longer because it lays completely flat when it’s measured. You measure the length of our curly hair when it is straight because it has more volume for the same weight. The length of our wavy hair texture lies in-between that of the straight and curly.
Can I color/dye my hair?
Due to the natural state of our virgin hair products, you have the option to perm, relax, color, bleach, ombre, highlight and/or style the hair any way you want. For any chemical processes, we suggest consulting a professional stylist.
Do you accept returns?
We accept exchanges if it is deemed that Native Diamond Collection is the party at fault. Absolutely, no refunds.
For complete details, please refer to our terms and conditions.
ORDER PROCESSING
Our office is not open on Saturday or Sunday. Any orders placed over the weekend will be processed first thing Monday morning, unless it is a holiday or specified otherwise. Once shipped, orders arrive within the time allotted by the shipping method selected at checkout. Delivery time is 1-5 business days based on your actual destination.
PRODUCT AVAILABILITY
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However, you can send us an e-mail regarding the item that you desire and how we may contact you, and as soon as the product is available we will notify you.
PLEASE NOTE: prices, specifications, and availability of products are subject to change without notice.